How to Return

RETURNS

All returned items will be provided with a store credit only.

SALE ITEMS ARE NON RETURNABLE

We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise from UK customers only. 

We cannot accept returns for any jewellery, makeup, eyelashes, hats, caps, stick on bras or underwear

Returns cannot be made by customers from outside the United Kingdom as UK custom charges are curently too high.

A returns form will be provided in your package and details the returns address. Please remember to print your name and email address clearly so that we can contact you.

All returning items will be provided with a store credit only.

You may place an order for your desired item using the store credit

Return Policy

All eligible items must be returned within 10 days of receipt. Returns attempted outside of this 10-day deadline will be denied and returned to customer.

The customer is responsible for all return-shipping costs, we suggest using a track and trace method of shipping as SorelleUK will not be responsible for items lost in transit when being returned to us. 

Items must be unworn and unwashed and free of any smells.

Items must be free of any stains/markings e.g. Fake tan/Make-up. Items must have all tags, including any original hangtags attached.

All returns will be processed within 15 business days of receiving your item.

Sale Items

We do not accept returns for sale items 

Any final Sale items which are attempted to be returned will be refused upon delivery and returned to the sender.

Store Credit

Store Credit will be provided in the form of a code sent to the email address provided at the time of the origional order

Store Credit can only be used online at our website, www.SorelleUK.com

Store Credit cannot be transferred to another person or account. Please treat Store Credit like cash.

Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued "Store Credit" as a refund method.

Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.

Store credit has no expiration date

Store credit is provided in Great British Pounds (GBP)

Return shipping fees will apply for all store credits issued.

My item is faulty/Missing?

In the event you have received a faulty/defective item or goods are in any way faulty, please email us within 24 hours of receipt with the following information:  

  • Your order ID

  • Which item is damaged

  • A description of the fault

  • Photographic evidence

Unless proof of damage has been verified by a member of our customer care team, we cannot action a refund or replacement.

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified as soon as possible. 

Please do not return any damaged goods unless advised by a member of our customer care team, it may result in a slower resolution time.